Frequently asked questions about car rental

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What is the minimum age required to rent a car?

In order to rent a car, you must generally be at least 21 years old or more (the age varies from country to country and by car category) and have held a valid driver’s licence for at least 1 year.

What do I need to show the agent in order to rent a car?

Every time you rent a car, you must show ID, your driver’s licence (valid for a least a year previous), a credit card in the driver’s name (except Maestro, Aurore and Electron) and, depending on the car category (luxury, sports car, etc.), the rental agency may require a second credit card.

Can a secondary driver reserve a vehicle for the main driver?

The main driver rents the vehicle in his or her name. In this way, the rental must be paid with a credit card issued to that person. Our partners offer the opportunity to register multiple drivers. To do so, you must inform the rental agency before taking possession of the vehicle and pay the surcharge for additional drivers.

Only the main driver, the contract holder, and the additional drivers stipulated in the contract can drive the vehicle.

Do I have to refill the fuel tank before returning the vehicle?

If the car was picked up with a full tank of fuel, you must refill it before returning the vehicle. Otherwise, you will be billed by the agency according to the posted price, plus service fees, that should be very expensive.

Who should I contact in the case of a problem during my contract?

For the duration of your rental, you can contact 24/7 roadside assistance with our partner to obtain invaluable assistance.

In the case of vehicle breakdown or an accident requiring immediate or emergency repairs, contact our partner’s roadside assistance before proceeding with the necessary repairs. In the case of theft, prepare a note explaining the circumstances of the theft and submit it to our partner.

When you are not driving the car, be sure to activate the alarm, if applicable, by locking the vehicle with a key and activating the anti-theft function.

What formula do you recommend, buyback or rental?

Both formulas have their advantages and their conditions.

With car leasing, you choose your brand-new car. This formula is ideal for European vacations. It is an all-inclusive, simple and worry-free formula.

With car rental, you choose a vehicle category. No matter the purpose of your trip (vacation or business), this formula is ideal for short-term trips.

What is the required reservation period?

All that’s necessary is 48 hours' notice.

Can I choose a diesel engine car or automatic?

You will choose a car category. The choice of fuel type or automatic transmission depends on availability.

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