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Reservations, changes and cancellations of your car rental

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BANNIÈRE-INFO

Renting a car for a trip to Europe or somewhere else can trigger a lot of questions. How can I book, modify or cancel my car rental? Europ Auto made it simple.

Reserving your car rental:

Online reservations are made quickly and easily, in only just three steps:

  1. Submit your arrival city, the date and where you would like to return the car in the reservation module.
  2. Choose the category and the insurance contract you want among the proposed choices.
  3. Click on [Reserve], fill out the formula and choose the preferred payment method: 'Pay before leaving' or 'Pay online' to save more!

You can also call us, we will be glad to advise you and to book the best vehicle for your needs.

Alterations policy

  • please refer to the cancellation policy.

To change your car rental reservation, nothing could be simplet, we are at your service. All you need to do is call 514-735-3083 toll free 1-800-361-1261 or chat online.

Important: any alterations may be subject to availability and price change. During the peak season, pick-up from June to September, the last-minute changes are more complex.

Attention: you must respect the planned meeting time for your car pickup. In the case that the time is not respected there will be additional fees and your car rental may no longer be available.

Extend your contract

You must notify the car rental company (Avis, Budget, Enterprise, Europcar or Hertz) directly if you wish to extend your journey.

Cancellation policy as of March 18, 2020 for picking up in 2020.

72 hours or more prior the pick up date:

  • A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date;
  • Advance vehicle return: no refund allowed;
  • No show: no refund allowed.

72 hours or less prior the pick up date:

  • No refund allowed;
  • Advance vehicle return: no refund allowed;
  • No show: no refund allowed.

Cancellation policy - For picking up in 2021.

72 hours or more prior the pick up date:

  • A 3% fees will apply on the total amount of your rental;
  • Advance vehicle return: no refund allowed;
  • No show: no refund allowed.

72 hours or less prior the pick up date:

  • No refund allowed;
  • Advance vehicle return: no refund allowed;
  • No show: no refund allowed.
Coming from www.voyagesendirect.com, you are now on Europ Auto, your site for car rental and buy-back. There is a perfect car for your trip... you will find the right one in a few clicks!