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Reservations, changes and cancellations of your car leasing

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BANNIÈRE-INFO

Renting a car for a trip to Europe can trigger a lot of questions. How can I book, modify or cancel my brand new car? Europ Auto made it simple.

Reserving your brand new car:

Online reservations are made quickly and easily, in only just three steps:

  1. Submit your arrival city, the date and where you would like to return the car in the reservation module.
  2. Choose the car you want to drive among the proposed models.
  3. Click on [Reserve], fill out the formula and choose the preferred payment method: 'Pay before leaving' or 'Pay online' to save more!

You can also call us, we will be glad to advise you and to book the best vehicle for your needs.

Attention: All the necessary documents for vehicle registration must be sent completed and signed 25 days or more before the delivery date of the car. Any delay will be billed at $CAD 80 and the delivery of the vehicle may be delayed without the possibility of reimbursement.

Changing vehicles, main drivers, pick up date or location and return date or location

To change your car leasing reservation, nothing could be simpler, we are at your service. All you need to do is call 514 735-3083, toll free 1-800-361-1261 or chat online.

Fees and conditions for changes Car-2-Europe (Peugeot & DS Automobiles):

  • 25 days or more prior to pickup date: no fee
  • less than 25 days before pickup date: refer to cancellation conditions

Fees and conditions for changes Renault Eurodrive (Renault & Dacia):

  • 25 days or more before pick up : no fee

Less than 25 days prior to pick up - Non registered car: 

  • Name of the main driver: $CAD 250.
  • Car model: subject to availability. Supplements may apply.
  • Delivery center: $CAD 500.
  • Return center: Supplement may apply outside of France.

Less than 25 days prior to pick up - Registered car

  • refer to cancellation policy

To cover these costs, we advise you to take a travel insurance as part of your travel plan.

Important: During the peak season, deliveries from June to September, the last-minute changes are more complex.

Attention: You must respect the planned meeting time for your car pickup. In the case that the time is not respected there will be additional fees. If the connecting flight or meeting time change, please advise your pickup agent. During your stay in Europe, we recommend advising Car-2-Europe (Peugeot and DS Automobiles) or Renault Eurodrive directly if you want to change the return location.

Postponing pickup

Europ Auto must extend the insurance contract if you postpone car pickup when it has already been registered. In such a case, you will be responsible for the additional fees. 

Delivery

On delivery, if you do not like the car and you want to cancel your rental, do not take possession of the vehicle. However, a cancellation fee of $ 1,400 CAD applies. 

Extend your contract

You must notify Car-2-Europe or Renault Eurodrive directly if you wish to extend your journey. Car-2-Europe or Renault Eurodrive will take care of extending your insurance contract according to the number of additional days. An extension fee will be charged to you, directly by Car-2-Europe or Renault Eurodrive.

Death, accident or serious illness of contract holder or immediate family member

Fees may be reduced if you present supporting documents signed by a competent medical authority. Contact us for more information.

Contract cancellation

You will be responsible for the following fees:

Cancellation fees Car-2-Europe (Peugeot & DS Automobiles)

When the Peugeot or DS Automobiles car is not registered :

  • 25 days or more before pick up : $CAD 100
  •  Less than 25 days prior to pick up : $CAD 500.

When the Peugeot or DS Automobiles car is registered : $CAD 1400

 

Cancellation fees for Renault Eurodrive (Renault & Dacia)

  • 25 days or more before pick up: $CAD 100.
  • Less than 25 days prior to pick up: $CAD 1400. But a discount of $CAD 600 will be applied on a next Renault Eurodrive file under the same name.
  • No-show: no refund.

To cover these costs, we advise you to take a travel insurance as part of your travel plan.

Important:

  • Any pre-ordered accessories will not be reimbursed.
  • At pickup, if you don’t like the car and want to cancel your rental, do not take possession of the vehicle. However, you will be responsible for cancellation fees of $1,400 CAD.

At the delivery, replacing your vehicle with another

You must pay the total amount for the new vehicle in addition to the fees of $1,400 CAD.

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Coming from www.voyagesendirect.com, you are now on Europ Auto, your site for car rental and buy-back. There is a perfect car for your trip... you will find the right one in a few clicks!