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Reservations, changes and cancellations of your car leasing

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BANNIÈRE-INFO

Renting a car for a trip to Europe can trigger a lot of questions. How can I book, modify or cancel my brand new car? Europ Auto made it simple.

Reserving your brand new car:

Online reservations are made quickly and easily, in only just three steps:

  1. Submit your arrival city, the date and where you would like to return the car in the reservation module.
  2. Choose the car you want to drive among the proposed models.
  3. Click on [Reserve], fill out the formula and choose the preferred payment method: 'Pay before leaving' or 'Pay online' to save more!

You can also call us, we will be glad to advise you and to book the best vehicle for your needs.

Attention: All the necessary documents for vehicle registration must be sent completed and signed 25 days or more before the delivery date of the car. Any delay will be billed at $CAD 80 and the delivery of the vehicle may be delayed without the possibility of reimbursement.

Changing vehicles, main drivers, pick up date or location and return date or location

To change your car leasing reservation, nothing could be simpler, we are at your service. All you need to do is call 514 735-3083, toll free 1-800-361-1261 or chat online.

Fees and conditions for changes Car-2-Europe (Peugeot & DS Automobiles):

Conditions in force for any new reservation from October 15, 2021 until May 19, 2022 and any delivery by December 31, 2022.

  • Modification free of charge subject to acceptance by Car2Europe according to the delays and the availability of the cars.

Conditions in force for any new reservation from May 20, 2022:

  • 24 days or more prior the delivery date:
    • Name change: 150 Euros
    • Date and/or delivery and return place: free of charge
  • 23 days or less before the delivery date:
    • Please refer to the cancellation policy.

Fees and conditions for changes Renault Eurodrive (Renault & Dacia):

Conditions in force for any new reservation from November 1, 2021 until May 31, 2022 and any delivery by December 31, 2022.

  • Modification free of charge subject to acceptance by Renault Eurodrive according to the delays and the availability of the cars.

Conditions in force for any new reservation from June 1, 2022:

  • 21 days or less before the delivery date if the car is not registered:
    • Name change: $225
    • Delivery place in France: $450
    • Delivery place outside France: $900
  • 21 days or less before the delivery date if the car is registered:
    • Please refer to teh cancellation policy.

To cover these costs, we advise you to take a travel insurance as part of your travel plan.

Important: During the peak season, deliveries from June to September, the last-minute changes are more complex.

Attention: You must respect the planned meeting time for your car pickup. In the case that the time is not respected there will be additional fees. If the connecting flight or meeting time change, please advise your pickup agent. During your stay in Europe, we recommend advising Car-2-Europe (Peugeot and DS Automobiles) or Renault Eurodrive directly if you want to change the return location.

Postponing pickup

Europ Auto must extend the insurance contract if you postpone car pickup when it has already been registered. In such a case, you will be responsible for the additional fees. 

Extend your contract

You must notify Car-2-Europe or Renault Eurodrive directly if you wish to extend your journey. Car-2-Europe or Renault Eurodrive will take care of extending your insurance contract according to the number of additional days. An extension fee will be charged to you, directly by Car-2-Europe or Renault Eurodrive.

Death, accident or serious illness of contract holder or immediate family member

Fees may be reduced if you present supporting documents signed by a competent medical authority. Contact us for more information.

Contract cancellation 

Cancellation fees Car-2-Europe (Peugeot & DS Automobiles)

Conditions in force for any new reservation from March 1, 2022 to May 19, 2022 for delivery in 2022.

  • 4 days or more prior to the delivery date: 
    • Choice 1: $150 administration fees (EuropAuto) will apply. The balance will be refunded. 
    • Choice 2: No administration fees from EuropAuto will apply. A credit equivalent to the balance paid will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.
  • 3 days or less prior the delivery or no-show: no refund.

Conditions in force for any new reservation from May 20, 2022 for delivery in 2022.

  • 24 days or more prior to the initial delivery date:
    • Choice 1: $250 administration fees (EuropAuto) + 50 Euros (Car2Europe - Charged in $CAD at the daily exchange rate) will apply. The balance will be refunded. 
    • Choice 2: No administration fees from EuropAuto + 50 Euros (Car2Europe - Charged in $CAD at the daily exchange rate)  will apply. A credit equivalent to the balance paid will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.
  • 23 days or less prior to the initial delivery date - unregistered vehicle:
    • Choice 1: $250 administration fees (EuropAuto) + 300 Euros (Car2Europe - Charged in $CAD at the daily exchange rate) will apply. The balance will be refunded. 
    • Choice 2: No administration fees from EuropAuto + 300 Euros (Car2Europe - Charged in $CAD at the daily exchange rate) will apply. A credit equivalent to the balance paid will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.
  • 23 days or less prior to the initial delivery date - registered vehicle or no-show:
    • Choice 1: $250 administration fees (EuropAuto) + 800 Euros (Car2Europe - Charged in $CAD at the daily exchange rate) will apply. The balance will be refunded. 
    • Choice 2: No administration fees from EuropAuto + 800 Euros (Car2Europe - Charged in $CAD at the daily exchange rate) will apply. A credit equivalent to the balance paid will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.

Cancellation fees for Renault Eurodrive (Renault & Dacia)

Conditions in force for any new reservations from March 1, 2022 to May 31, 2022 for delivery in 2022.

  • 4 days or more prior to the delivery date
    • Choice 1: Administrative fee of $150 (Renault Canada) will apply. The balance of the amount paid on file will be refundable.
    • Choice 2: No administrative fee (Renault Canada) will apply. A credit equivalent to the paid amount on file will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.  
  • 3 days or less prior the delivery or no-show: no refund.    

Conditions in force for any new reservations from June 1, 2022 for delivery in 2022.

  • 22 days or more prior to the delivery date :
    • Choice 1: Administrative fee of $250 (Renault Canada) + €50 (Renault Eurodrive France - Charged in $CAD at the daily exchange rate) will apply. The balance of the amount paid on file will be refundable.
    • Choice 2: Administrative fee of €50 (Renault Eurodrive France - Charged in $CAD at the exchange rate of the day) will apply. A credit equivalent to the paid amount on file will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.      
  • 21 days or less prior to the delivery date:
    • Choice 1: Administrative fees of $250 (Renault Canada) + € 800 (Renault Eurodrive France - Charged in $CAD at the daily exchange rate) will apply. The balance of the paid amount on file will be refundable. No refund if the total on file is less than these two combined amounts.
    • Choice 2: Administrative fees of €400 (Renault Eurodrive France - Charged in $CAD at the daily exchange rate) will apply. A credit equivalent to the balance of the paid amount on file will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.
  • The day of delivery or no-show: no refund

To cover these costs, we advise you to take a travel insurance as part of your travel plan.

Important: Any pre-ordered accessories will not be reimbursed.

Coming from www.voyagesendirect.com, you are now on Europ Auto, your site for car rental and buy-back. There is a perfect car for your trip... you will find the right one in a few clicks!