image

Reservations, changes and cancellations of your car leasing

HomeInfo and supportCar leasingReservations, changes and cancellations
BANNIÈRE-INFO

Renting a car for a trip to Europe can trigger a lot of questions. How can I book, modify or cancel my brand new car? Europ Auto made it simple.

Reserving your brand new car:

Online reservations are made quickly and easily, in only just three steps:

  1. Submit your arrival city, the date and where you would like to return the car in the reservation module.
  2. Choose the car you want to drive among the proposed models.
  3. Click on [Reserve], fill out the formula and choose the preferred payment method: 'Pay before leaving' or 'Pay online' to save more!

You can also call us, we will be glad to advise you and to book the best vehicle for your needs.

Attention: All the necessary documents for vehicle registration must be sent completed and signed 25 days or more before the delivery date of the car. Any delay will be billed at $CAD 80 and the delivery of the vehicle may be delayed without the possibility of reimbursement.

Changing vehicles, main drivers, pick up date or location and return date or location

To change your car leasing reservation, nothing could be simpler, we are at your service. All you need to do is call 514 735-3083, toll free 1-800-361-1261 or chat online.

Fees and conditions for changes Car-2-Europe (Peugeot & DS Automobiles):

  • 25 days or more prior to initial pickup date, you can modify without fees:
    • Your delivery and return dates;
    • Your delivery and return destinations, subject to vehicle availability.
  • less than 25 days before initial pickup date: refer to cancellation policy

Fees and conditions for changes Renault Eurodrive (Renault & Dacia):

  • 25 days or more prior to initial pickup date, you can modify without fees:
    • Your delivery and return dates;
    • Your delivery and return destinations, subject to vehicle availability.
  • less than 25 days before initial pickup date: refer to cancellation policy

To cover these costs, we advise you to take a travel insurance as part of your travel plan.

Important: During the peak season, deliveries from June to September, the last-minute changes are more complex.

Attention: You must respect the planned meeting time for your car pickup. In the case that the time is not respected there will be additional fees. If the connecting flight or meeting time change, please advise your pickup agent. During your stay in Europe, we recommend advising Car-2-Europe (Peugeot and DS Automobiles) or Renault Eurodrive directly if you want to change the return location.

Postponing pickup

Europ Auto must extend the insurance contract if you postpone car pickup when it has already been registered. In such a case, you will be responsible for the additional fees. 

Delivery

On delivery, if you do not like the car and you want to cancel your rental, do not take possession of the vehicle. However, a cancellation fee of $ 1,400 CAD applies. 

Extend your contract

You must notify Car-2-Europe or Renault Eurodrive directly if you wish to extend your journey. Car-2-Europe or Renault Eurodrive will take care of extending your insurance contract according to the number of additional days. An extension fee will be charged to you, directly by Car-2-Europe or Renault Eurodrive.

Death, accident or serious illness of contract holder or immediate family member

Fees may be reduced if you present supporting documents signed by a competent medical authority. Contact us for more information.

Contract cancellation as of March 18, 2020 regardless of the date of creation of your reservation:

Cancellation fees Car-2-Europe (Peugeot & DS Automobiles)

  • 25 days or more before the initial delivery date. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date.
  • Less than 25 days before the delivery date:
    • Fees of $500 if the vehicle is not registered under your name. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date;
    • Fees of $1400 if the vehicle is registered under your name. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date; 
    • No show: no refund 

Cancellation fees for Renault Eurodrive (Renault & Dacia)

  • 25 days or more before the initial delivery date. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date.
  • Less than 25 days before the delivery date:
    • Fees of $500 if the vehicle is not registered under your name. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date;
    • Fees of $1400 if the vehicle is registered under your name. A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date;
    • No show: no refund 

To cover these costs, we advise you to take a travel insurance as part of your travel plan.

Important:

  • Any pre-ordered accessories will not be reimbursed.
  • At pickup, if you don’t like the car and want to cancel your rental, do not take possession of the vehicle. However, you will be responsible for cancellation fees of $1,400 CAD.

At the delivery, replacing your vehicle with another

You must pay the total amount for the new vehicle in addition to the fees of $1,400 CAD.

Coming from www.voyagesendirect.com, you are now on Europ Auto, your site for car rental and buy-back. There is a perfect car for your trip... you will find the right one in a few clicks!