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Reservations, changes and cancellations of your car leasing

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BANNIÈRE-INFO

Renting a car for a trip to Europe can trigger a lot of questions. How can I book, modify or cancel my brand new car? Europ Auto made it simple.

Reserving your brand new car:

Online reservations are made quickly and easily, in only just three steps:

  1. Submit your arrival city, the date and where you would like to return the car in the reservation module.
  2. Choose the car you want to drive among the proposed models.
  3. Click on [Reserve], fill out the formula and choose the preferred payment method: 'Pay before leaving' or 'Pay online' to save more!

You can also call us, we will be glad to advise you and to book the best vehicle for your needs.

Attention: All the necessary documents for vehicle registration must be sent completed and signed 25 days or more before the delivery date of the car. Any delay will be billed at $CAD 80 and the delivery of the vehicle may be delayed without the possibility of reimbursement.

Changing vehicles, main drivers, pick up date or location and return date or location

To change your car leasing reservation, nothing could be simpler, we are at your service. All you need to do is call 514 735-3083, toll free 1-800-361-1261 or chat online.

Fees and conditions for changes Car-2-Europe (Peugeot & DS Automobiles):

Conditions in force for any new reservation from December 1st, 2020 until March 31, 2021 and any delivery by August 31, 2021.

  • Modification free of charge saubject to acceptance by Car2Europe according to the delays and the availability of the cars.

Conditions in force for any new reservation:

From December 1st, 2020 and any delivery as from September 1st, 2020.

From April 1st, 2021 and any delivery as from April 1st, 2021.

  • Name change: refer to the cancellation conditions.
  • Change of arrival or return dates, change of delivery station:
    • 26 days or more prior to the initial delivery date: free of charge
    • Less than 26 days prior to the initial delivery date: refer to the cancellation conditions.

Fees and conditions for changes Renault Eurodrive (Renault & Dacia):

  • Modification free of charge subject to acceptance by Renault Eurodrive according to the delays and the availability of the cars.

To cover these costs, we advise you to take a travel insurance as part of your travel plan.

Important: During the peak season, deliveries from June to September, the last-minute changes are more complex.

Attention: You must respect the planned meeting time for your car pickup. In the case that the time is not respected there will be additional fees. If the connecting flight or meeting time change, please advise your pickup agent. During your stay in Europe, we recommend advising Car-2-Europe (Peugeot and DS Automobiles) or Renault Eurodrive directly if you want to change the return location.

Postponing pickup

Europ Auto must extend the insurance contract if you postpone car pickup when it has already been registered. In such a case, you will be responsible for the additional fees. 

Extend your contract

You must notify Car-2-Europe or Renault Eurodrive directly if you wish to extend your journey. Car-2-Europe or Renault Eurodrive will take care of extending your insurance contract according to the number of additional days. An extension fee will be charged to you, directly by Car-2-Europe or Renault Eurodrive.

Death, accident or serious illness of contract holder or immediate family member

Fees may be reduced if you present supporting documents signed by a competent medical authority. Contact us for more information.

Contract cancellation 

Cancellation fees Car-2-Europe (Peugeot & DS Automobiles)

Conditions in force for any new reservation from December 1st, 2020 until March 31, 2021 and any delivery by August 31, 2021.

  • 1 day or more prior to the delivery date:
    • Choice 1: $250 administration fees from EuropAuto will apply and the balance of the paid amount will be refunded. 
    • Choice 2: No administration fees from EuropAuto will apply and a credit equivalent of the paid amount will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.
  • The day of delivery or no-show: no refund.

Conditions in force for any new reservation:

From December 1st, 2020 and any delivery as from September 1st, 2021

From April 1st, 2021 and any delivery as from April 1st, 2021.

  • 26 days or more prior to the initial delivery date:
    • Choice 1: $250 administration fees from EuropAuto + 50 Euros from Car2Europe will apply. The balance will be refunded. 
    • Choice 2: No administration fees from EuropAuto + 50 Euros from Car2Europe will apply. A credit equivalent to the balance paid will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.
  • 25 days or less prior to the initial delivery date - unregistered vehicle:
    • Choice 1: $250 administration fees from EuropAuto + 300 Euros from Car2Europe will apply. The balance will be refunded. 
    • Choice 2: No administration fees from EuropAuto + 300 Euros from Car2Europe will apply. A credit equivalent to the balance paid will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.
  • 25 days or less prior to the initial delivery date - registered vehicle or no-show:
    • Choice 1: $250 administration fees from EuropAuto + 800 Euros from Car2Europe will apply. The balance will be refunded. 
    • Choice 2: No administration fees from EuropAuto + 800 Euros from Car2Europe will apply. A credit equivalent to the balance paid will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the original driver.

Cancellation fees for Renault Eurodrive (Renault & Dacia)

  • 1 day or more prior to teh delivery date:
    • Choice 1: $250 administration fees from Renault Canada will apply and the balance of the paid amount will be refunded. 
    • Choice 2: No administration fees from Renault Canada will apply and a credit equivalent to the paid amount will be carried over to a new reservation for an indefinite period. Credit will be issued in the name of the originial driver.
  • The day of delivery or no-show: no refund

To cover these costs, we advise you to take a travel insurance as part of your travel plan.

Important: Any pre-ordered accessories will not be reimbursed.

Coming from www.voyagesendirect.com, you are now on Europ Auto, your site for car rental and buy-back. There is a perfect car for your trip... you will find the right one in a few clicks!