Reserving your brand new car:
Online reservations are made quickly and easily, in only just three steps:
- Submit your arrival city, the date and where you would like to return the car in the reservation module.
- Choose the car you want to drive among the proposed models.
- Click on [Reserve], fill out the formula and choose the preferred payment method: 'Pay before leaving' or 'Pay online' to save more!
You can also call us, we will be glad to advise you and to book the best vehicle for your needs.
Attention: All the necessary documents for vehicle registration must be sent completed and signed 25 days or more before the delivery date of the car. Any delay will be billed at $CAD 80 and the delivery of the vehicle may be delayed without the possibility of reimbursement.
Changing vehicles, main drivers, pick up date or location and return date or location
To change your car leasing reservation, nothing could be simpler, we are at your service. All you need to do is call 514 735-3083, toll free 1-800-361-1261 or chat online.
Fees and conditions for changes Car-2-Europe (Peugeot & DS Automobiles):
Conditions in force for any new reservation from October 31, 2022, for delivery from January 1, 2023 to December 31, 2023.
- 30 days or more prior the delivery date:
- Name change: Please refer to the cancellation policy.
- Date and/or delivery and return place: free of charge, subject to acceptance of Car-2-Europe
- 29 days or less before the delivery date:
- Please refer to the cancellation policy.
Fees and conditions for changes Renault Eurodrive (Renault & Dacia):
Conditions in force for any new reservation from November 1, 2022 for delivery up to December 31, 2023.
- Modification free of charge subject to acceptance by Renault Eurodrive according to the delays and the availability of the cars.
To cover these costs, we advise you to take a travel insurance as part of your travel plan.
Important: During the peak season, deliveries from June to September, the last-minute changes are more complex.
Attention: You must respect the planned meeting time for your car pickup. In the case that the time is not respected there will be additional fees. If the connecting flight or meeting time change, please advise your pickup agent. During your stay in Europe, we recommend advising Car-2-Europe (Peugeot and DS Automobiles) or Renault Eurodrive directly if you want to change the return location.
Postponing pickup
Europ Auto must extend the insurance contract if you postpone car pickup when it has already been registered. In such a case, you will be responsible for the additional fees.
Extend your contract
You must notify Car-2-Europe or Renault Eurodrive directly if you wish to extend your journey. Car-2-Europe or Renault Eurodrive will take care of extending your insurance contract according to the number of additional days. An extension fee will be charged to you, directly by Car-2-Europe or Renault Eurodrive.
Death, accident or serious illness of contract holder or immediate family member
Fees may be reduced if you present supporting documents signed by a competent medical authority. Contact us for more information.
Contract cancellation
Cancellation fees Car-2-Europe (Peugeot & DS Automobiles)
Conditions in force for any new reservation from January 16, 2023 for delivery from January 16, 2023 to December 31, 2023.
- 31 days or more prior to the initial delivery date:
- $150 administration fees (EuropAuto) will apply. The balance will be refunded.
- 30 days or less prior to the initial delivery date - unregistered* vehicle:
- $150 administration fees (EuropAuto) + 300 Euros (Car2Europe - Charged in $CAD at the daily exchange rate) will apply. The balance will be refunded.
- 30 days or less prior to the initial delivery date - registered* vehicle or no-show:
- $150 administration fees (EuropAuto) + 800 Euros (Car2Europe - Charged in $CAD at the daily exchange rate) will apply. The balance will be refunded.
* Generally, the registration of the vehicle is done 3 weeks before the delivery date.
Cancellation fees for Renault Eurodrive (Renault & Dacia)
Conditions in force for any new reservations from January 16, 2023 for delivery from January 16, 2023 to December 31, 2023.
- 22 days or more prior to the delivery date :
- Administrative fees of $150 (Renault Canada). The balance of the paid amount on file will be refundable.
- 21 days or less prior to the delivery date:
- Administrative fees of $150 (Renault Canada) + € 800 (Renault Eurodrive France - Charged in $CAD at the daily exchange rate) will apply. The balance of the paid amount on file will be refundable. No refund if the total on file is less than these two combined amounts.
- The day of delivery or no-show: no refund
To cover these costs, we advise you to take a travel insurance as part of your travel plan.
Important: Any pre-ordered accessories will not be reimbursed.