Car leasing: pick up and return of your vehicle

HomeInfo and supportCar leasingPicking up and returning your Peugeot and DS Automobiles vehicle
BANNIÈRE-INFO

You have chosen to rent a brand-new car for your trip to Europe? Don’t forget to give us your flight or train number as well as the date and time of your arrival. In the case of any changes, please notify the pick up centre. If you do not have your flight or train number yet, please contact the centre at least 3 business days prior to your planned pick up.

Picking up your car leasing

All the formalities are finalized with Europ Auto prior to your departure and you will be met personally by a welcome agent at the place and time indicated on your contract.

You must have the following documents in hand when you take possession of your car:

  • Your Peugeot Open Europe or DS Automobiles contract;
  • Your valid passport;
  • A proxy form if the pick up is done by the contract holder’s spouse or common-law partner. Only the spouse or direct relative may take possession of the vehicle on behalf of the contract holder.

Important: Drivers must be 18 years of age or older and have held a valid driver’s licence for at least 1 year.

Your pick up agent will offer you the following items:

  • 2 keys;
  • Warranty booklet, a user’s manual and a mini-guide about the vehicle;
  • Insurance certificate (green card);
  • Travel book;
  • Vehicle registration certificate (grey card);
  • Joint report with an explanatory note;
  • Safety kit (fluorescent vest and warning triangle).

Your agent will offer complete explanations and will accompany you to take possession of the vehicle. You can take the wheel with peace of mind. 10 litres of fuel will also be supplied.

Attention: For appointments without flight numbers, we will wait a maximum of 30 minutes after the planned time. In the case of flight (*) or meeting time changes, contact us or warn the pick up centre directly at the coordinates on the Bon Voyage, the station plan we gave you, or available on our website.

(*) especially in the case of connection flight changes.

Returning your car leasing

You must make an appointment with the return centre at least 4 business days in advance by calling the telephone number or using the email address indicated on the access plan we sent you by email.

The vehicle must always be returned in one of the Peugeot or DS Autmobiles centres. If this is not the case, all related fees including administration fees will be invoiced and charged to your credit card by Peugeot or DS Autmobiles (towing, parking fees, etc.).

At the time of return, you must return the following items:

  • 2 keys;
  • Warranty booklet and user’s manual;
  • Vehicle registration certificate (grey card);
  • Joint report, duly completed, if you had need of using it;
  • Safety kit (fluorescent vest and warning triangle).

Any unreturned items will be invoiced and charged to your credit card by Peugeot or DS Automobiles.

Example: 200 € will be invoiced in the case of:

  • Leaving a vehicle elsewhere than in the planned return centre;
  • Missing grey card or keys.

When returning the vehicle, you must return the vehicle in a state of reasonable cleanliness, meaning without trash or dirty seats covered with animal hair or sand, etc. A systematic check will be performed and for any vehicle’s requiring major cleaning, fees of 80 € will be charged to the contract holder.

During your trip, you would like to change return centres

At least 5 business days prior, before the end of your contract, you must contact Peugeot Open Europe from Monday thru Friday (except French holidays) between the hours of 8 a.m. and 4:30 p.m. at: +33 (0) 1 56 47 49 52 or +33 (0) 1 56 47 60 09.

In the case of a return in France rather than another country, the surcharge will not be reimbursed.

Browse the pick up and return buyback centres in Europe

During your trip, you would like to change return date

At least 5 business days prior, before the end of your contract, you must contact Peugeot or DS Automobiles from Monday thru Friday (except French holidays) between the hours of 8 a.m. and 4:30 p.m. at: +33 (0) 1 56 47 60 09.

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