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COVID-19 – We’re here to help

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BANNIÈRE-INFO

Dear customers,

Given the global situation with the COVID-19 pandemic and its impact on travelers in particular, you understandably have many questions and concerns.

Our commitment to helping you remains a key priority, particularly in the current environment. Please rest assured that our employees have been mobilized to assist all our travelers. However, since our call volume is very high, we need you to help us help you.

As you’re no doubt aware, as of March 16, the Legault government has imposed a 14-day self-isolation period for all individuals who travel outside the country, regardless of the destination. Many countries have already closed their borders or are about to do so.

For this reason, in cooperation with our automotive manufacturing partners Peugeot and DS Automobiles and our car rental partners Avis, Budget, Enterprise, Europcar and Hertz, we are announcing special measures designed to reduce the impact of the situation on our customers and their travel plans to Europe.

New enhanced flexibility measures as of March 18, 2020 regardless of the of the date of creation of your reservation:

Peugeot and DS Automobiles short-term leasing

Alteration policy

  • 25 days or more before the initial delivery date, you can modify without fees:
    • Your delivery and return dates;
    • Your delivery and return destinations subject to vehicle availability.

So, for example, if you planned to travel next month, you can change your travel dates to the fall and/or choose to visit another country that is less affected by COVID-19. These measures apply to bookings with deliveries scheduled no later than December 31, 2020.

  • Less than 25 days before the initial delivery dates: refer to the cancellation policy.

Cancellation policy

  • 25 days or more before the initial delivery date:
    • Fees of $100 and a credit of the balance paid will apply on your next booking within 24 months of your original pick-up date.
  • Less than 25 days before the delivery date:
    • Fees of $500 if the vehicle is not registered under your name. A credit of the balance paid will apply on your next booking within 24 months of your original pick-up date;
    • Fees of $1400 if the vehicle is registered under your name. A credit of the balance paid will apply on your next booking within 24 months of your original pick-up date;
    • No show: no refund.

Traditional car rental Avis, Budget, Enterprise, Europcar, Hertz 

Alteration policy: please refer to the cancellation policy

Cancellation policy

  • A credit of the paid amount will apply on your next booking within 24 months of your original pick-up date;
  • Advance vehicle return: no refund allowed;
  • No show: no refund allowed.

In addition to this enhanced flexibility

We recommend that you stay well informed about the situation at your travel destination. The Canadian Government has created a web page that monitors and reports the conditions for each country. It issues a travel advisory as to the risk to travelers who visit foreign destinations.

https://travel.gc.ca/travelling/health-safety/travel-health-notices

Another web page has also been created to provide COVID-19 safety tips to travelers.

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

Keep abreast of your air carriers’ safety measures

Virtually every airline has issued statements regarding enhanced safety measures designed to fight the spread of the virus. If you already purchased your airline tickets, we recommend that you consult the measures put in place by the airlines before you change your travel plans.

Air Canada https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2020/change-fee-waiver.html

Air France: https://www.airfrance.ca/CA/en/common/page_flottante/hp/news-air-traffic-air-france.htm

Air Transat: https://www.airtransat.com/en-CA/travel-information/coronavirus

KLM: https://www.klm.com/travel/ca_fr/prepare_for_travel/up_to_date/flight_update/index.htm

Lufthansa: https://www.lufthansa.com/ca/en/flight-information.html

Brussels Airlines: https://www.brusselsairlines.com/en-be/misc/AlertMessageDetail.aspx

Travel advisories from major hotel chains

Most hotel chains have also relaxed their change and cancellation policies. Visit their website for all the appropriate details:

Marriott: https://marriott-re-2019ncovc.com/

Accor Hotels: https://all.accor.com/help/specialevent/information.en.shtml  

IHG: https://www.ihg.com/content/us/en/customer-care/travel-advisory   

Sanitary measures to reduce transmission risks

We can’t emphasis enough the importance taking appropriate measures to avoid propagation:

  • Wash your hands frequently for at least 20 seconds with soap and hot water. Or use a disinfectant gel that contains a minimum of 60% alcohol – or both;
  • Don’t shake hand and give hugs – elbow bumps or toe taps are preferred;
  • Cough or sneeze in your elbow or a tissue, which you should dispose of immediately;
  • Keep at least 1-meter distance between you and anyone else;
  • Clean surfaces regularly with a disinfectant wipe (including airplane tray tables, hand rests, etc.).

The WHO has also issued a series of recommendations to help people stay healthy: https://who.int/emergencies/diseases/novel-coronavirus-2019  

People with health issues should not travel

All the experts agree: People at risk should not travel to Europe at this time. Anyone 60 years and older is at risk. So are individuals with health issues such as respiratory illnesses, diabetes, hypertension, regardless of their age.

We recommend that these individuals not travel to Europe at this time and change their travel plans accordingly.

If you still choose to travel

Sometimes our personal or professional obligations require us to travel. In such a case, we recommend that you take appropriate precautions:

  • Take out a travel insurance policy that includes full medical coverage as well as cancellation, interruption and travel delay;
  • Bring enough prescription medication to allow for unforeseen delays;
  • Bring a quantity of disinfectant wipes to adequately clean surfaces in public places and even in your hotel room;
  • If you can find it, bring along an alcohol-based disinfectant gel in your luggage.

The advantages of a brand-new car

When you make the smart choice of a brand-new Peugeot or DS Automobiles short-term lease, you enjoy the follow benefits.

  • You’ll enjoy the advantages of a brand-new, factory-fresh car, driven for the first time;
  • You’ll avoid crowds and mass transit;
  • You’ll be free to move about as you please, adapting your plans on the fly;
  • You’ll have the freedom to explore quaint villages, lush vineyards and beautiful countryside, far from the congestion of major urban centres.

If you have any questions…

We’re here to help. To speak with an agent, contact us at 1 800 361-1261

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